Returns & Refund Policy

We aim to provide a smooth and reliable experience. Please review our return and refund guidelines below.

Returns Policy

At Black Label Australia, we prioritize quality and customer satisfaction. Due to the nature of our products, returns are only accepted under specific conditions.

Eligible Returns:

  • Damaged or defective products upon delivery
  • Incorrect items received
  • Missing items from your order

👉 You must contact us within 48 hours of delivery with proof (photos or videos).

Non-Returnable Items

For hygiene and safety reasons, we do not accept returns on:

  • Opened or used products
  • Tobacco, cigarettes, cigars, or vape items once opened
  • Change of mind purchases

Refund Policy

Once your issue is verified:

  • ✔ Approved refunds will be processed within 3–5 business days
  • ✔ Refunds are issued to the original payment method
  • ✔ In some cases, store credit may be offered

Order Cancellations

  • Orders can only be cancelled before dispatch
  • Once shipped, cancellations are no longer possible

Shipping Issues

If your order is:

  • Lost
  • Delayed
  • Damaged in transit

Please contact us immediately so we can assist you.

Contact for Returns

To request a return or refund, contact:

Email

sales@blacklabelaustralia.com

WhatsApp / Phone:

+61 485 932 597

FAQ

Due to the nature of our products, we do not accept returns for change of mind.

Contact us within 48 hours with photos or videos, and we’ll resolve the issue quickly.

Refunds are processed within 3–5 business days after approval.

Yes, but only before the order has been dispatched.

Yes, depending on the issue, we may offer a replacement instead of a refund.

Still need help?

Our support team is ready to assist you with any concerns.

contact us